Shipping

At ZenChi, we ensure that all orders come with complimentary free shipping, providing you with a convenient and cost-effective way to receive your products. If you're in a hurry and need your items sooner, we offer express shipping for an additional fee of $28.50. This service guarantees that your purchases will arrive within 1-4 business days, allowing you to enjoy your new products without unnecessary delay. Our goal is to make sure you get your ZenChi items as quickly as possible, no matter which shipping option you choose.

Returns

We stand by the quality of our products and offer a 30-day money-back guarantee on all orders within Australia. This ensures that if you're not completely satisfied with your purchase, you can easily request a refund within 30 days of receiving your items. Your peace of mind is important to us, and we aim to provide you with confidence in every purchase.

Please note that return shipping is the responsibility of the customer. If you wish to initiate a return or request a refund, simply email us at sales@zenchi.com.au with your order details, and we will assist you promptly. Visit our Shipping & Payment page for more information.